Terms & Conditions
These Terms & Conditions outline the expectations and responsibilities for both DW Charters and our customers. By submitting a ride request through our website or using our services, you agree to the terms below.
The basics
1. Ride Requests & Scheduling
Submitting a ride request through our website does not guarantee availability. All ride requests are reviewed and confirmed by DW Charters via phone or email before being finalized.
⸻
2. Accuracy of Information
Customers are responsible for providing accurate pickup and drop-off details, including addresses, dates, times, and contact information. DW Charters is not responsible for delays or service issues caused by incorrect or incomplete information.
⸻
3. Pickup Times & Delays
While we make every effort to arrive on time, delays may occur due to traffic, weather conditions, road closures, or other unforeseen circumstances. DW Charters is not liable for delays outside of our control.
⸻
4. Cancellations & Changes
If you need to cancel or change a scheduled ride, please notify us as soon as possible. Late cancellations, including same-day cancellations or no-shows may result in a cancellation fee, at the discretion of DW Charters.
⸻
5. Passenger Responsibility
Passengers are expected to be ready at the scheduled pickup time. Excessive wait times may result in delays or additional charges.
⸻
6. Service Area & Hours
DW Charters provides transportation services within our designated service area and operating hours. Requests outside these parameters may be declined or require special arrangements.
⸻
7. Payments
Payment details, pricing, and payment methods will be communicated during ride confirmation. Payment is required as agreed prior to or at the time of service unless otherwise arranged.
⸻
8. Liability
DW Charters is not responsible for personal items left in vehicles. Passengers assume responsibility for their personal belongings during transport.
⸻
9. Changes to These Terms
DW Charters reserves the right to update or modify these Terms & Conditions at any time. Updates will be reflected on this page.
⸻
10. Contact Information
If you have questions regarding these Terms & Conditions, please contact:
DW Charters
Phone: (208) 790-1548
Email: daynaweatherly@gmail.com
Last updated January 2026